Welcome to SMART SCRM products and related services. Before registering, logging in, activating, purchasing, accessing, or continuing to use this product, please carefully read and fully understand this Agreement as well as related documents such as the Privacy Policy, payment rules, auto-renewal instructions, and user conduct guidelines. The foregoing rules together with this Agreement constitute the complete terms you must comply with when using the services.
If you access SMART SCRM by clicking to confirm, checking to agree, downloading, installing, logging in, activating, or continuing to use the services, you acknowledge and accept all contents of this Agreement. If you do not agree to any provision, please immediately stop registering, logging in, or using the related services.
If you have separately signed a written business contract, procurement agreement, or other offline cooperation document with SMART SCRM that is valid and conflicts with this Agreement, the special agreement signed by both parties shall prevail for conflicting provisions; matters not covered shall still be governed by this Agreement.
This Agreement applies to the relationship between you and SMART SCRM regarding access, activation, use, management, and supporting services for websites, clients, interfaces, plugins, SDKs, and other service forms that may be introduced in the future.
You shall have the civil capacity appropriate to the services you use. If you are under eighteen years of age or do not have the capacity to independently enter into contracts in your jurisdiction, you shall use the services under the consent and guidance of a guardian.
SMART SCRM may update this Agreement and related rules based on changes in laws and regulations, business adjustments, product upgrades, or operational needs, and will provide notice through the official website, in-app notifications, pop-ups, email, or other reasonable means. Updated content takes effect from the time specified in the notice or publication. Your continued use of the services constitutes acceptance of the updated terms.
When registering or using the services, you shall provide true, accurate, complete, and continuously valid registration information, and promptly update it when changes occur. Risks and losses caused by false, expired, or incomplete information shall be borne by you.
You shall properly safeguard your account, password, activation code, and related identity information, and be responsible for all operations and consequences conducted through your account. Without written permission from SMART SCRM, you may not transfer, rent, lend, sell, or otherwise allow third parties to use the services in ways that circumvent authorization restrictions.
To ensure account security, risk control compliance, or activation of specific features, SMART SCRM may lawfully require you to complete identity verification, enterprise information verification, or other necessary authentication. Identity verification technologies used for high-risk operations are only for confirming the operator's identity and ensuring transaction security.
If you discover account theft, password leakage, abnormal login, or other security incidents, you shall immediately change your password and contact official channels. SMART SCRM shall not be liable for losses caused by your improper safekeeping, improper authorization, or delayed notification, to the extent permitted by law.
Services provided by SMART SCRM may include message management, customer relationship management, data analysis, interface connections, payment assistance, plugin extensions, and other related digital tools. Specific features are subject to the actual activation page, subscription plan, or agreement between the parties.
Subject to your compliance with this Agreement and completion of the corresponding activation, payment, or authorization process, SMART SCRM grants you a limited, non-exclusive, non-transferable right to use the relevant software and services within the authorized scope. Except as expressly permitted by this Agreement, you may not copy, modify, rent, lend, sell, sublicense, reverse engineer, or otherwise unlawfully exploit the product.
SMART SCRM may optimize, upgrade, adjust, or replace functional modules, interface design, service strategies, interface capabilities, and support methods based on technological evolution, compliance requirements, or operational arrangements.
When using SMART SCRM services, you shall comply with laws and regulations, regulatory requirements, social public order and good customs, and the rules of third-party platforms you connect to. You may not use this product to engage in any illegal, infringing, harassing, fraudulent, or disruptive behavior.
Without authorization, you may not access, scrape, scan, interfere with, test, crack, bypass, or damage systems, interfaces, databases, authorization mechanisms, or other technical protection measures, nor may you spread viruses, malicious programs, automated attack scripts, or engage in any behavior that affects platform security and stability.
You may not use this product to publish, disseminate, or store false, obscene, violent, gambling-related, infringing, defamatory, harassing, national security-threatening, or other content that violates laws and regulations; you may not operate third-party accounts not lawfully controlled by you or your enterprise; and you may not use this service to resell accounts, conduct bulk non-compliant marketing, or engage in other activities that harm the legitimate rights of others.
If you connect third-party platform accounts, payment capabilities, plugins, or interfaces, you shall ensure that such connection, authorization, and use are lawful and compliant. If account freezing, feature restrictions, claims, or other consequences arise from your violation of third-party rules, you shall bear the related responsibilities.
Some SMART SCRM services may be provided free of charge, while certain features require activation of corresponding packages, authorized modules, or value-added services. Specific pricing, billing methods, promotional activities, and applicable scope are subject to the official website, order page, or information separately confirmed by both parties.
If you participate in a trial activity, the trial period, available scope, and conversion-to-paid rules are subject to the activity description. For trial plans that explicitly convert to paid services upon expiration, you shall decide whether to cancel before the trial ends; if not canceled according to the rules, the system may continue billing at the disclosed standard.
If you have enabled auto-renewal, you authorize SMART SCRM to charge the next cycle's fees according to the agreed method before or after the current service period expires. You may disable auto-renewal according to platform rules before renewal takes effect; fees already incurred or payable before disabling are not affected.
Except as otherwise mandatorily required by law, or where SMART SCRM fails to provide services as agreed due to its own reasons, activated digital services, delivered authorizations, or effective subscriptions generally do not support no-reason refunds. If you have objections to orders, bills, or charges, please promptly raise them through official channels.
SMART SCRM has the right to adjust, interrupt, suspend, or terminate all or part of the services based on business needs, legal and regulatory requirements, technical maintenance, system upgrades, changes in partnerships, risk control, or force majeure, and will notify you in a reasonable manner when applicable.
Under the following circumstances, SMART SCRM may take measures including warnings, feature restrictions, service suspension, content deletion, account freezing, authorization termination, pursuit of breach liability, or reporting to relevant authorities or partner platforms: your violation of this Agreement; abuse of services; fraud, infringement, or security risks; harm to the platform, other users, or third parties; or other circumstances requiring handling under law.
After service termination, unless otherwise required by law or agreed by both parties, your right to use the related services ends, and you shall stop using the related software, interfaces, and materials, and handle outstanding fees, data export, and account cancellation according to platform rules.
SMART SCRM highly values the security of personal information, enterprise data, and business materials. Specific arrangements for information collection, use, storage, sharing, transmission, deletion, and user rights are subject to the Privacy Policy and related special notices.
To the extent necessary for providing services, ensuring security, fulfilling legal obligations, resolving disputes, optimizing experience, or implementing your authorized operations, SMART SCRM may lawfully process related information and adopt reasonable technical and administrative measures to reduce the risk of data leakage, tampering, loss, or misuse.
You understand and agree that SMART SCRM may send you service notifications, risk alerts, operational messages, or product-related information through in-app messages, SMS, email, or system notifications. For marketing and promotional content, you may unsubscribe or disable receipt according to the rules.
For account cancellation, project data retention periods, backup cycles, expiration cleanup, and recovery conditions, SMART SCRM has the right to implement them according to the Privacy Policy, product descriptions, or order agreements. You shall independently back up and manage critical business data.
SMART SCRM and its affiliates lawfully own the intellectual property rights in software, technology, interfaces, code, documentation, trademarks, logos, layout design, data structures, and other content related to this product and services. Without written permission, you may not copy, distribute, display, mirror, decompile, disassemble, reverse engineer, or otherwise use them beyond the authorized scope.
You shall ensure that uploaded, published, connected, or processed content has lawful sources and necessary authorization, and does not infringe any third party's intellectual property, trade secrets, reputation rights, privacy rights, or other legitimate rights.
For suggestions, opinions, test feedback, or improvement ideas you submit to SMART SCRM during use of the services, you agree that SMART SCRM may use, organize, analyze, and reasonably transform them to improve products and services without additional payment.
For trade secrets, technical information, customer data, and other confidential information learned during cooperation or use, both parties shall bear reasonable confidentiality obligations, except as otherwise required by law or expressly agreed for disclosure by the rights holder.
This service may contain or connect to third-party platforms, websites, plugins, payment tools, communication lines, or other cooperative resources. Such content is independently provided and managed by the corresponding third parties, and SMART SCRM does not guarantee the continued availability, accuracy, compatibility, or legality of third-party services.
To the extent permitted by law, SMART SCRM shall not be liable for service interruptions, information delays, data anomalies, loss of earnings, or other indirect damages caused by force majeure, network failures, system maintenance, third-party reasons, government controls, hacker attacks, virus incidents, communication line abnormalities, or your own improper operations.
You understand that digital services have technical limitations, compatibility differences, and business environment uncertainties. SMART SCRM will continuously improve service quality within commercially reasonable feasibility, but does not guarantee that services are absolutely uninterrupted, flawless, or fully meet all your specific needs.
If claims, penalties, disputes, or losses arise from your violation of this Agreement, laws and regulations, or third-party rules, you shall independently bear responsibility; if SMART SCRM or its affiliates or partners assume liability or suffer losses as a result, you shall be responsible for compensation.
The formation, validity, interpretation, performance, and dispute resolution of this Agreement shall, in principle, be governed by the laws of the People's Republic of China. If you use a version for a specific overseas market and related pages, orders, or supplementary agreements provide separate arrangements for governing law and dispute resolution, those arrangements shall prevail.
Any dispute arising from or related to this Agreement shall first be resolved through friendly negotiation; if negotiation fails, either party may file a lawsuit with a court of competent jurisdiction, or handle it according to a separate arbitration agreement reached by both parties.
If any provision of this Agreement is deemed invalid, unenforceable, or inapplicable, the validity of other provisions shall not be affected. If you have questions, suggestions, or complaints about this Agreement or service content, you may contact us through the SMART SCRM official website, customer service system, or other officially published contact channels.